For most shipments, customs/import duties are applied once the parcel reaches its destination country.
Customs duties and any handling charges vary from country to country and are usually implemented when the order reaches its destination country.
Unfortunately, we have no control over these charges, so they will have to be borne by you once your parcel reaches your country.
You can contact your local customs office to find about customs duties for your country before you place an order so that you’re not surprised when these duties are levied.
Customs duties and taxes are non-refundable once charged.
If you refuse to receive the delivery and file a refund request, unfortunately, we will have to deduct the cost of delivery and return to our destination from the refund amount.
In case you file a return request and delivery within UAE, then we will have to charge you all the cost of return the parcel to our destination alongside with 5%vat.
